One shared guest picture
Keep relevant guest information alongside reservations so the front-of-house team can review important booking context without searching across separate spreadsheets, inboxes and notebooks.
Restaurant guest CRM
Remember the guest, not just the booking.
Restaurant guest management works best when the information your team needs is close to the booking itself. SitDownHQ connects reservations with guest profiles and operational notes, helping your team recognise returning visitors and prepare more thoughtful service.
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Restaurant service
One workspaceA better guest experience starts with better context.
Bookings and availability
Tables and live floor
Guest profiles and notes
Access and operating controls
Illustrative feature overview, not a live restaurant dashboard.
Made for hospitality teams
Less admin. More attention to every guest.
Prepare for returning guests
Use guest history and venue notes to understand repeat visits and booking patterns where that information is recorded. Give the team context before guests arrive rather than after they've sat down.
Keep communication organised
Coordinate guest-facing booking confirmations, reminders and optional restaurant communications through an integrated set of tools instead of an assortment of unrelated platforms.
What it helps you manage
Designed around real restaurant workflows.
Guest profiles linked to bookings
Build a consistent record of visits and information relevant to the guest relationship. Keeping that context tied to reservations makes the information more useful during service.
Booking notes and service context
Capture helpful information associated with a booking, including notes supplied by guests. Train staff to handle sensitive details carefully and collect only what is necessary.
Communications and marketing permissions
Use configured guest communications and marketing tools for appropriate messages. Promotional messaging must respect consent, suppression and other applicable privacy obligations.
Restaurant-controlled workspace
Give authorised employees access to the information needed for their role. The restaurant remains responsible for deciding what customer data to collect and how it is used, subject to the platform's contractual and legal obligations.
Frequently asked questions
What is a restaurant guest CRM?
A restaurant guest CRM helps a venue organise information associated with customers and visits, so authorised staff can make service and communications more consistent.
Is guest information connected to reservations?
SitDownHQ's guest and reservation functions are designed to work together, giving the team a central place to view booking information and relevant guest context.
Can restaurants send marketing to their guests?
The platform has marketing and guest-communication features, but restaurants must use them according to their permissions, privacy notices and applicable direct-marketing rules.
Is guest information automatically shared with other restaurants?
SitDownHQ is designed around tenant-separated company workspaces and permission-based access. Any optional sharing or integration should be evaluated against the relevant privacy and access controls.
Ready to bring everything together?
Explore SitDownHQ and see how your team could manage reservations, tables and guest relationships in one place.
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